A CareNet Counseling Center of Wake Forest Baptist Health
Where is your counseling center located? The Fayetteville Family Life Center's primary office is located at 114 Highland Avenue, Fayetteville, NC 28305. It is across the street from the offices of Highland Presbyterian Church and around the corner from Cape Fear Regional Theater. We are in a large, two-story brick home that has been renovated to suit our needs. Most of our administrative service comes out of our Highland office. The Center also sees clients at our satllite office out of Haymount United Methodist Church. Haymount UMC is located at 1700 Fort Bragg Road.
When is counseling available? The Center is open 9:00 am until 7:00 pm on Monday, Tuesday, Wednesday and Thursday. When the Center is closed we maintain an answering service to forward messages. We have a counselor on call for clients who experience emergencies during hours when the Center is closed.
Who provides the counseling? Counseling is provided by state licensed or provisionally licensed counselors from one of several mental health disciplines. They include pastoral counselors, psychologists, marriage and family therapists, professional counselors, clinical addiction specialists and clinical social workers. Our counselors hold a Masters and/or Doctorate in their fields and some of our counselors are dually licensed in more than one field. Is there anyone who can't use the Center? Anyone who seeks counseling that the Center is equipped to provide will be served. We do not turn people away because they can't afford it. Some clients require medical support such as medication and/or hospitalization. If we feel that a person is likely to require these medical services and has no means of acquiring them, we cannot serve them. We will do our best to refer the individual to an agency that can provide such medical services.
What types of counseling are provided? We have counselors with many types of expertise and we provide many types of counseling. Individuals often seek our help in dealing with such problems as depression, anxiety, stress, coping with difficult situations, religious matters, adjustment to divorce, and other crises in their lives. Couples often seek help with a wide variety of relationship problems. Families often seek help dealing with parent-child issues, ADD and ADHD, child behavioral problems, helping children who have been abused in some way, family conflict, and other matters that threaten the life of the family.
Do you provide drug and alcohol counseling? We have counselors who specialize in drug and alcohol counseling and are licensed or provisionally licensed as clinical addiction specialists. We can assess for these problems and can provide personal or couple counseling.
Do you take insurance? We are providers for many health insurance companies, employee assistance programs, and managed care organizations. Actually, there are countless insurance arrangements, and these are constantly changing. If you have mental health insurance coverage, you can call the Center and give us specific information about your plan. We will then check with your insurance company and determine what, if any, coverage you have, and what the actual cost to you will be. Some insurance companies and managed care organizations limit the number of providers. Thus, sometimes we have certain counselors who are providers for a company and other counselors who are not providers.